Their Response Was Not a Fuckup; It Was Exactly Right

Just a few minutes ago, Product Hunt CEO Ryan Hoover posted a tweet and article on Medium acknowledging what he called a terrible fuckup; Product Hunt’s validation programming had made the erroneous assumption that all founders are male by using the article “his” when discussing validated identity.

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Screenshot of the tweet to Product Hunt, earlier today 2/19/15

The reaction from Hoover and Product Hunt to the tweet was exactly what it should have been: mortification at such a presumptuous error, speedy rectification of the problem, a personal apology to Allyson (the tweeter), and an immediate blog post owning up to the misstep for others to be mindful of. Frankly I would have been impressed by the first two things; but to see all this unfold in sequence in an expedited manner reaffirmed the reasons I use PH, and why I consider them an example of a company to emulate.

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Response tweet by Ryan Hoover to the discovered problem
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Screenshot of the corrected response on Product Hunt

I have to give it up to the whole PH team; it’s not easy to admit a mistake, particularly when it’s brought to one’s attention in such a public arena. But they really went above and beyond in their response, and the subsequent Medium piece by Hoover really underscored their commitment to gender equality that I very much respect them for.

Well done PH, take a bow. We should all strive to be as good as this.

Notes

[1] The images used in this post were taken from Ryan Hoover’s original Medium blog post.

Originally published at adammarxsmind.wordpress.com on February 19, 2015.

Master Relationship Builder & Networking Consultant 🚀 | prev. CEO @glipple | Published @crunchbasenews, @Startup Grind, @Mattermark| Humorist & music addict

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